Terms of Use

These Terms of Use (“Terms”) are an agreement between you and TAGONSOFT SRL, registered in Romania at Str. Clopotari 6, 700706 Iași, Trade Registry no. J2013000605225, Tax ID RO31439694 (“we”, “us”).

They cover your use of Macau: the iOS and Android apps, the web app at play.macao-online.ro, and the servers behind them (together, the “Service”).

By using the Service you agree to these Terms. If you don’t agree, don’t use it. How we handle your data is in our Privacy Policy.

Effective date: 5 November 2026.

Who we are and how to reach us

Company: TAGONSOFT SRL, Str. Clopotari 6, 700706 Iași, Romania
Trade Registry no.: J2013000605225
Tax ID (CUI): RO31439694
Support: support@macao-online.ro
Privacy: privacy@macao-online.ro

These Terms are written in English. If a translation differs, the English version applies, unless Romanian consumer law says otherwise.

Who can play

You must be at least 13. The app asks for your year of birth the first time you open it.
From 13 to 15 you play with a junior account: no chat, no voice, no profile picture, no purchases and no ads. See the Privacy Policy.
If you are under 18, you confirm that a parent or guardian knows you use the Service and, from 16, agrees to any purchases you make.
You must not be barred from using the Service by law, for example by sanctions.
You must not have been permanently banned before.

If we find that an account doesn’t meet these conditions, we may close it.

Your account

Guest play: you can play without signing up. The app makes a guest account tied to your device. If you lose the device or delete the app without linking a login, you may lose the account.
Linking a login: link Apple or Google in Settings › Account to keep your account across devices. On iOS and Android the app can also restore your account through Game Center or Google Play Games.
Your responsibility: keep your device and your linked logins secure. What is done through your account is your responsibility.
Your player name and picture must follow the community rules below. We may rename you or remove a picture that doesn’t.
Your friend code is meant to be shared, so treat it as semi-public.
Deleting your account: do it any time in Settings › Account › Delete account.
- It happens at once and can’t be undone. Your seeds, jokers, Pro and progress are lost.
- It does not cancel a Pro subscription; see “Pro”.
- If you own a club, it passes to the longest-serving officer, then to the longest-serving member. A club with no one else in it closes.

The game

Macau is an online multiplayer card game for 2 to 4 players. It is played with the Romanian (Macao) or Polish (Makao) rules, as described in the app and on our website.

Public tables: we seat you with other players searching for the same table size and rules. If not enough people are searching, bots take the empty seats; they are always shown as bots.
Friends tables, private tournaments and club tournaments.
The turn clock: each turn has a time limit. If it runs out, the server makes a move for you. Players who keep missing turns, or who leave, are removed from the table. Missing tables you were matched to pauses your search for a while.
Seasons: every game except friend, private and tournament games gives season points by finishing place. The month’s leaderboard ranks them, and the rewards shown for a season are paid when it ends.
Tournaments:
- A tournament starts on its own at its time, with a bracket we draw then.
- An entry fee in seeds is charged when you join, unless you have Pro or the tournament is free. It is not refunded if you leave, and rejoining is free. It is refunded if the tournament is cancelled.
- Prizes are virtual (seeds and badges). Uncollected seed prizes are credited automatically after 7 days.
The fair deal: every shuffle mixes our secret number with a random number from each player’s app. We publish a commitment to our number before the deal and reveal it after the game, so the app, or our website, can check that the deal was not changed. It proves the deal was fixed in advance; it doesn’t promise any particular cards.
Clubs:
- Clubs are groups of players with their own chat, roles (owner, officer, member) and a weekly score made of their members’ points.
- Club staff can accept, remove and ban members (for 7 days, 30 days or for good) and delete messages. These are their own decisions, not sanctions by us.
Friends and chat: private chats, group chats, the lobby and the chat at a table.
Voice at the table:
- Optional voice with the players at your table, not in tournaments.
- You choose whether to join, and you can mute yourself or anyone else.
- In Settings › Privacy you can turn voice off or limit it to friends.
- Free players have a daily amount of free voice time. It is unlimited with Pro, and for everyone at a table where someone has Pro.
Daily streak: finishing a game each day builds your streak, and the rewards are shown in the app.
Rewarded ads in the mobile apps: you choose when to watch one, for example for the free daily jokers.

Availability

We work to keep the Service running, but we don’t promise it will always be available or free of errors. We may maintain, change, add or remove features, rules and limits. If we shut down a paid feature or the whole Service, see “Refunds”.

You may need to update the app to keep playing. We support recent versions of iOS, Android and the main browsers; older versions may stop working.

Seeds, jokers and purchases

What they are

Seeds are the game’s virtual currency. You earn them from finishing places at public tables, from seasons and tournaments, and from rewards. You spend them on tournament entry fees. You can also buy them.
Jokers are a power-up, available with the Romanian rules. On your turn, instead of drawing or taking an attack, you can pull a joker into your hand, up to 2 times a game. Your joker balance comes from purchases and from rewards: daily rewards, the streak, invites, and gifts from clubmates.
Packs and bundles in the Shop give seeds, jokers or both.

When you buy or receive seeds, jokers or Pro, you get a personal, non-transferable licence to use them in the Service. You don’t own them.

No value outside the game: they have no money value, can’t be exchanged for money or anything outside the Service, and can’t be moved between accounts.
What happens to them: we may adjust them to fix errors, and they end when your account ends.

No gambling

Macau is played for fun. There is no real-money betting and no cash-out. Tournament entry fees are paid only in seeds, and prizes are only virtual.

Who sells them

Purchases go through Apple or Google: the App Store on iOS, Google Play on Android. They handle the payment, billing and refunds under their terms.
We deliver what you bought in the game.
The web app has no Shop.

Prices

Prices are shown in your currency and include VAT. They can change, and an offer is valid only while it is shown.

Your right of withdrawal

As an EU consumer you normally have 14 days to withdraw from an online purchase (Directive 2011/83/EU, Romanian Government Emergency Ordinance no. 34/2014). Seeds, jokers and packs are digital content delivered at once. When you confirm a purchase you ask for immediate delivery and accept that you lose the right of withdrawal once it is delivered (Art. 16(m) of the Directive and of the Ordinance).

For Pro, see “Pro”.

Refunds

Something you bought didn’t arrive or doesn’t work: you are entitled to a remedy. Ask Apple or Google first. If that doesn’t solve it, write to support@macao-online.ro and we will help.
Other refunds: at Apple’s, Google’s or our discretion.
If we close a paid feature or the Service: we will tell you in advance where we reasonably can, let you use what you have, or offer a replacement or refund as EU consumer law requires.
Reversed payments: if a payment is refunded, charged back or found to be fraudulent, we may take back what it bought and suspend the account.

Pro

What it is. Pro is an optional paid membership for one game account. It gives you benefits and higher or no limits on things that are limited for free players. Examples are free tournament entry, unlimited voice time and the daily jokers without watching ads. It also shows a Pro badge. The benefits that apply are the ones shown when you buy and on the Pro page in the app. Pro doesn’t change the rules of a game.

Plans. Pro comes as an automatically renewing subscription (monthly or yearly), or as a single Lifetime purchase. Apple or Google show the price, the period and any free trial before you confirm.

Renewal. A subscription is charged to your Apple ID or Google account. It renews automatically at the price in force then, unless you turn renewal off at least 24 hours before the period ends; the store may charge the renewal in those last 24 hours. If a renewal payment fails, the store may keep Pro active for a short grace period while it retries. If the payment still fails, Pro ends.

Free trials and introductory prices. If one is offered, its length and the price after it are shown before you confirm, and Apple or Google decide who can have it. Unless you cancel at least 24 hours before the trial ends, the paid subscription starts and is charged.

Price changes. Apple or Google tell you about a price increase on your subscription in advance and, where their rules or the law require it, ask you to accept it. If you don’t, the subscription ends at the end of the period you paid for.

Cancelling. Cancel at any time in your store’s subscription settings:

iPhone: Settings › your name › Subscriptions.
Android: Google Play › Payments & subscriptions › Subscriptions.

Deleting the app or your game account does not cancel it. Cancelling stops future renewals, and Pro stays until the paid period ends.

Withdrawal and refunds. You can withdraw within 14 days of starting a subscription. Because Pro is a service supplied over time, Apple or Google may charge for the part you already used. Refund requests go through Apple or Google. If a Pro payment is refunded or reversed, the Pro it paid for ends.

Lifetime. One payment, no renewals. It gives Pro to one game account for as long as we run the Service and that account exists. It is not the lifetime of a person, and it ends if the Service closes (see “Refunds”). Buying Lifetime doesn’t cancel a subscription you already have, so cancel that in your store.

One account; Restore.

Pro belongs to one game account at a time.
Restore Purchases on another game account moves Pro there, and the first account loses it. This lets you keep Pro if you lose a guest account.
Pro isn’t shared through Apple or Google family sharing, and you may not sell or share it.

Bans. A banned account can’t use Pro while the ban lasts. A ban doesn’t cancel the subscription in the store. No refund is due for Pro time lost to a ban for breaking these Terms, unless consumer law requires one.

Club gifts. Pro members can give a clubmate a joker, from that clubmate’s sheet in the club.

Nothing leaves your account: the joker is made new for them, your own jokers stay, and no money changes hands.
Limits: how many gifts you can send and receive each week, and how long someone must have been in the club and playing before they can receive one, are shown in the app.
A gift is final: it is a virtual item like any other joker, and can’t be returned or exchanged.

Free Pro. We may give Pro for free, for example as a reward or for support, for the time we state. It has no cash value and can’t be transferred.

Changes to Pro. We may change Pro’s benefits as the Service develops.

Notice: if a change significantly reduces what Pro gives you, we tell you in the app at least 30 days before. The exception is a change needed sooner for legal, security or anti-abuse reasons.
Ending Pro over a change: if the change affects you more than slightly, you may end Pro free of charge within 30 days of it taking effect. We then refund the part of the price covering the time after the change; for Lifetime, a proportionate amount (Directive (EU) 2019/770).

Invites

You can invite people with your personal invite link or code. When an invite qualifies, both you and the new player get the rewards shown in the app (jokers). The current period, number of games and rewards are shown on the invite screens in the app, and those are the ones that apply.

Who qualifies:
- The link or code is used in a mobile app, by an account created within the period shown.
- Each account can use one invite, once, and not its own.
- The inviting account must still exist.
- If the link didn’t reach the app, the new player can type the code.
What the new player must do:
- Complete their profile: name, country and a linked login, plus a picture unless they have a junior account.
- Finish the stated number of public-table games after using the invite. Games played earlier, games with friends, tournament games, and games ended by leaving or disconnecting don’t count.
When it pays:
- Each side is paid once.
- If the inviting player deletes their account first, only the new player is paid. If the new player deletes their account or is permanently banned first, nobody is paid.
Who sees what: the inviting player sees the new player’s name, picture and whether the invite has paid.
Sharing your link: share it with people you know. You may not post it on coupon, deal or reward-farming sites, advertise it, spam it, or describe the game misleadingly to collect installs.
Abuse:
- We may refuse or reverse rewards, and stop an account from sending or using invites, if we reasonably believe the programme is being abused. Examples are inviting yourself with other accounts, rings of accounts, and automated sign-ups.
- We tell the account in the app. You can contest it at support@macao-online.ro.
Changes: we may change or stop the programme at any time. An invite already used keeps the requirements and reward in force when it was used.

Community rules

You agree not to:

use the Service for anything illegal;
insult, threaten, harass, stalk or sexually approach anyone;
post hateful, racist, discriminatory, sexually explicit or violent content, in a message, a name, a picture, a club or out loud in voice;
impersonate anyone, including our staff;
cheat, exploit bugs, or use bots, scripts, modified apps or any tool that plays or reads the game for you;
fix games: let others win on purpose, leave or disconnect on purpose to affect a result, or play several seats at one table yourself;
buy, sell or trade accounts, seeds, jokers or Pro outside the Service;
use several accounts to collect rewards, invites, club gifts, season or tournament prizes, or Pro benefits;
reverse-engineer the Service, except where the law allows it;
probe, scan or attack the Service or its servers, or overload them, without our written permission;
send spam, ads, malware or scams;
collect data about other players, or try to find out who they are in real life;
record, broadcast or publish voice without the consent of the people speaking;
use club roles or club tools to harass people, sell places in a club, or organise cheating;
get around a ban, for example by making a new account.

Reporting and blocking

We don’t tolerate objectionable content or abusive players. Content that breaks these rules is removed, and the accounts responsible are warned, restricted, suspended or banned.

Report: use Report on a chat message, on a player’s page, in the player menu at a table, or on a club’s page. You can also write to support@macao-online.ro. Voice isn’t recorded, so describe what happened. We review reports of objectionable content quickly, usually within 24 hours, and act on them. Knowingly false reports break these rules too.
Block: block a player from their page, a chat or the player menu at a table. A blocked player can’t message you or hear you, is removed from your friends, and is never seated at a table with you. You can unblock them in Settings › Privacy › Blocked players.
Mute: in the voice sheet at a table you can mute anyone, for yourself only.

Your content

You keep the rights to what you post: messages, your name and picture, feedback, and a club’s name, description, announcement and picture. You give us a worldwide, non-exclusive, royalty-free licence to host, store, transmit, show and adapt it only to run, improve and protect the Service. That includes showing your messages to the people you send them to, and your name and picture to other players.

The licence ends when you remove the content or delete your account, except:

where the law requires us to keep it, for example moderation records;
for messages other players have already received;
for a club that continues under a new owner.

We don’t record voice.

Removal. We may remove or hide content we reasonably believe breaks these Terms, the law or someone’s rights. Where appropriate we tell you why, and you can appeal at support@macao-online.ro.

Illegal content (Digital Services Act). You can tell us about content you believe is illegal under the EU Digital Services Act (Regulation (EU) 2022/2065). Write to support@macao-online.ro with:

what the content is and where it is;
why you believe it is illegal;
your name and email, unless the law lets you report anonymously;
a statement that you are reporting in good faith.

We act quickly, and give priority to notices from trusted flaggers.

Intellectual property

The software, artwork, card designs, sounds, animations, texts, and the Macau name and logo belong to us or our licensors and are protected by law.
We give you a personal, non-exclusive, non-transferable, revocable licence to use the Service for your own entertainment, under these Terms.
You may not copy, change, distribute, sell, rent or build on any part of the Service without our written permission.

The card game itself, Macao or Makao, is a traditional game that belongs to no one.

Advertising

The mobile apps show rewarded ads through Google AdMob, only when you choose to watch one. Ads are clearly marked. What you do with an ad is between you and the advertiser. The Privacy Policy explains what data ad partners receive and how to manage your consent.

Suspension and termination

We may warn, mute, restrict, suspend or permanently ban an account, with or without notice, if:

it breaks these Terms, in particular the community rules;
the law, an authority or a court requires it;
a security, fraud or chargeback investigation requires it.

Accounts inactive for 24 months are anonymised, as the Privacy Policy explains.

Appeals. You can appeal any restriction at support@macao-online.ro. We review it within a reasonable time and reply with our reasons (Digital Services Act).

What you lose. A permanently banned account loses its seeds, jokers, Pro and progress, and no refund is due, unless consumer law requires one. A ban doesn’t cancel a Pro subscription in the store.

Our responsibility

The Service is provided “as is” and “as available”. We don’t promise it will be uninterrupted, secure or free of errors.
Nothing in these Terms limits your rights as a consumer under Romanian or EU law that can’t be limited. That includes the legal guarantee of conformity for digital content and services (Directive (EU) 2019/770).
What we are always liable for: death or personal injury caused by our negligence, fraud, gross negligence, wilful misconduct, and anything else the law doesn’t let us limit.
The limit otherwise: our total liability to you for all claims about the Service in any 12 months is the greater of EUR 100 or what you paid for purchases in those 12 months.
What we aren’t liable for: indirect or consequential losses, lost profits or opportunities, data loss we didn’t cause, or other players’ behaviour, as far as the law allows.

Changes to these Terms

We may update these Terms. If a change matters, we tell you in the app at least 30 days before it takes effect, unless the law requires it sooner. If you don’t agree, you can stop using the Service and delete your account.

Law and disputes

These Terms are governed by Romanian law.
If you are a consumer, you also keep the protection of the mandatory laws of the country where you live (Art. 6 of Regulation (EC) 593/2008).
Courts: disputes go to the competent courts at our registered office. As a consumer you can also go to the courts where you live (Art. 18 of Regulation (EU) 1215/2012).
Out of court: in Romania you can turn to the ANPC (Autoritatea Națională pentru Protecția Consumatorilor), https://anpc.ro, including its alternative dispute resolution service (SAL).

Other terms

Entire agreement: these Terms, the Privacy Policy and the notices in the app for specific features (such as a tournament’s rules or an offer) are the whole agreement between us.
If one part is invalid, the rest still applies.
Not enforcing a right doesn’t mean we give it up.
Transfer: you can’t transfer these Terms. We may transfer them to another company if the Service is sold or merged, as the law allows.
Events beyond our control: we aren’t responsible for failures or delays caused by events outside our reasonable control.

Contact

Email: support@macao-online.ro
Post: TAGONSOFT SRL, Str. Clopotari 6, 700706 Iași, Romania